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<b>For BACs, credit card and Paypal payments:</b> As soon as your order has been processed, you will receive an email confirmation containing the details of your order, plus a VAT invoice. If you notice anything in the order confirmation that isn't how you expected it, contact us right away, so we can make it right. [Track the status of your order online here](https://www.barriersdirect.co.uk/order_checks/new). <b>Paying by cheque or pro-forma?</b> You'll receive an email confirmation, and your order will be dispatched once payment has been received. <b>Company Credit Accounts and Public Sector:</b> We offer 30 day payment terms on company credit accounts as well as instant credits for public sector organisations, including state schools, Government departments and the NHS. Placing your order with us is quick and simple as your order is processed straight away. Interested in becoming a credit account holder? [Click here to apply for credit.](https://www.barriersdirect.co.uk/credit_application/start)

In most cases we are able to arrange extra copies of keys. Alternatively, some keys can be copied for convenience via your local locksmith. To arrange additional sets of keys via our team, please contact us via email at <[email protected]> or by telephone 01279 933019 to arrange copies, quoting your order number.

Yes, we always include VAT in the final price you pay. For ease, the calculation breakdown (excluding and including VAT) is displayed before you pay online.

We offer a standard delivery service free of charge within Great Britain on most of our products. We aim to get most items to you between 3 and 5 working days, unless otherwise stipulated. Please note, some products such as made to order goods and bulk orders may take additional time to be dispatched - see product page for more information. Delivery usually takes place any time between 09:00 and 17:00 on the date of delivery - please ensure someone is in to take safe receipt of your order. <b>Express Delivery</b> We offer an express delivery service on certain products - see individual product details for more information. This service may also apply to other products, on request. For more information please call our sales team on 01279 933019. Please note: all express delivery orders must be placed before 12pm the day before to ensure a timely delivery. *On occasion, certain products may require a separate delivery charge, for example if they are particularly heavy or require additional lifting equipment. This delivery cost, if applicable, will be agreed with you before completion of the order and dispatch. The Highlands, Islands of Scotland and other remote locations may on occasion take longer to deliver than the published anticipated delivery date. Don't forget you can [Track My Order](/order_checks/new) here.

The item's product page should have information about fitting and install. <br> For further help and advice please get in touch with our installation team who would be happy to help you on 01256 597 778 or <[email protected]>. <br> <br> Don't forget we can also carry out installation work for you! See our [Installation](info/installation) page for more information.